Shipping policy

NerdWear products are made to order. Each hat is produced specifically for your order using a pre-designed NerdWear Expression and predetermined embroidery specifications.

Order Processing and Fulfillment

Because NerdWear products are embroidered on demand, orders require production time before they are shipped.

Fulfillment times may vary depending on the product, order volume, production capacity, and other factors. Estimated delivery dates shown at checkout or in order communications are estimates only and are not guaranteed delivery dates.

Once production is complete, your order will be transferred to the shipping carrier for delivery.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Tracking Information

When tracking information is available, it will be sent to the email address associated with your order after the shipment has been prepared for carrier pickup.

Please allow time for the carrier's tracking system to update after a tracking number is issued.

Delivery Times

Shipping transit times begin after the order has completed production and has been transferred to the carrier.

Delivery times may be affected by circumstances outside NerdWear's control, including carrier delays, severe weather, holidays, transportation disruptions, incorrect addresses, and other shipping conditions.

NerdWear does not guarantee delivery by a specific date unless such a guarantee is expressly stated in writing.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an address error, contact NerdWear immediately at

customer_service@nerdwear.net

We will attempt to correct the shipping information if the order has not progressed too far into fulfillment, but address changes cannot be guaranteed.

NerdWear is not responsible for delays, misdelivery, returned packages, or other delivery problems caused by an incorrect or incomplete address supplied by the customer.

If an order must be reshipped because of an incorrect address, additional shipping or fulfillment charges may apply.

Lost Packages

If your package has not arrived within 30 days after the estimated delivery date, contact NerdWear at customer_service@nerdwear.net.

We will review the shipment information and, when appropriate, file a claim with the fulfillment provider or shipping carrier.

If a shipment is determined to have been lost in transit, NerdWear may provide a replacement or refund in accordance with our Return, Refund & Cancellation Policy.

Damaged or Incorrect Shipments

If your order arrives damaged, defective, misprinted, or materially different from the item you ordered, please contact NerdWear within 30 days of delivery.

Please include your order number, a description of the problem, and clear photographs when applicable.

Claims involving damaged, defective, or incorrect items are handled in accordance with our Return, Refund & Cancellation Policy.

International Orders

If international shipping is offered, customers are responsible for any customs duties, import taxes, fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.