Return, Refund & Cancellation Policy

NerdWear products are made to order. Each hat is produced specifically for your order using a pre-designed NerdWear Expression and predetermined embroidery specifications.

Because each item is produced on demand rather than pulled from finished warehouse inventory, we do not accept returns or exchanges for buyer’s remorse, change of mind, incorrect color selection, or other customer ordering errors.

Please review your order carefully before completing checkout.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or materially different from the item you ordered, please contact NerdWear within 30 days of delivery.

We may require clear photographs of the item and packaging so that the problem can be documented with our fulfillment provider.

If the claim is approved, NerdWear will provide an appropriate remedy, which may include:

• Replacement of the affected item at no additional charge; or

• A refund for the affected item.

You generally will not be required to return a defective or incorrectly produced item unless NerdWear specifically instructs you to do so.

Lost Packages

If your package has not arrived, please contact NerdWear within 30 days of the estimated delivery date.

We will review the shipment information and, when appropriate, file a claim with the fulfillment provider or shipping carrier.

If the shipment is determined to have been lost in transit, NerdWear may provide a replacement or refund.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address causes a package to be returned, delayed, misdelivered, or otherwise undeliverable, NerdWear is not responsible for replacing the order at no cost.

If the package can be reshipped, the customer may be responsible for additional shipping and fulfillment charges.

Please contact NerdWear as quickly as possible if you discover an address error. We will attempt to correct the address if the order has not progressed too far into fulfillment, but address changes cannot be guaranteed.

Order Changes and Cancellations

Because NerdWear products are made to order, there is a limited period during which an order may be changed or canceled.

Cancellation requests must be submitted within 24 hours of placing the order.

After the 24-hour cancellation period has passed, the order may be released to production and can no longer be canceled or changed.

If you need to cancel or change an order, contact NerdWear.net immediately at

customer_service@nerdwear.net

Submitting a cancellation request does not guarantee that a change can be made if production has already begun due to exceptional processing circumstances.

Size, Color, and Product Selection

Customers are responsible for selecting the correct product, hat style, color, embroidery combination, and other available options before checkout.

Because products are made specifically for each order:

We do not accept returns or exchanges because the customer selected the wrong hat style, color, or other product option.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Processing times after a refund is issued may vary depending on your bank, credit card company, or payment provider.

Shipping charges are generally non-refundable unless the refund results from a verified fulfillment or shipping error.

Unauthorized Returns

Do not mail products back to NerdWear, Printful, or any other address without first contacting us and receiving instructions.

Sending an item back without authorization does not guarantee a refund, replacement, or credit.

Exceptions Required by Law

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived or restricted under applicable law.

Contact Us

If there is a problem with your order, contact NerdWear and include:

• Your order number

• The email address used for the order

• A description of the problem

• Clear photographs when the issue involves damage, defects, printing, embroidery, or an incorrect item

Please contact us as soon as you discover a problem so that we can resolve it within the applicable claim period.